Privacy Policy "eSIM Israel"
XCOM Communications Solutions Ltd., Company ID 516745569 (the "Website Operator" and/or the "Company") welcomes your choice to browse the website operated by it at: https://esim-israel.io (the "Website"). The Website Operator acts in accordance with the provisions of the Israeli Protection of Privacy Law, 5741-1981 (the "Law") and its regulations, including Amendment 13 to the Law.
The Privacy Policy below constitutes an integral part of the Website's Terms & Conditions and covers how we use, handle, process, and store the information we collect.
This Privacy Policy shall apply to any information provided by you on the Website and/or whenever you apply for a service from the Website Operator, and whenever you leave details through this page or provide us with your details through any means of communication, including email, phone, WhatsApp, SMS, etc.
The Website respects the privacy of its customers and users, and sees great importance in protecting it. Use of the Website and the services offered constitutes consent to this Privacy Policy.
1. Consent to Information Collection on the Website
1.1. When leaving details on the Website, including for purchasing products, receiving services, contacting us, and/or any other purpose, the buyer will be asked to provide certain details and information. The information you provide upon registration and/or your use of the Website is collected and stored in the databases of the Website/Website Operator and will be processed in accordance with the provisions of this Policy.
1.2. It is hereby clarified that there is no legal obligation to provide the information; however, without providing it, you will not be able to use the Website's services and/or contact the Website's representatives.
1.3. If you do not agree to this Privacy Policy, you are requested not to use the Website.
2. Information Collected on the Website
The information collected by the Website/Website Operator includes:
2.1. Personally Identifiable Information (PII): Full name, ID number, email address, physical address, phone numbers, business name, company ID, purchase history, order date, order amount.
2.2. Technical and Automatically Collected Information: IP addresses, browser type, operating system, screen resolution, device type, login data, "Cookies" data, actions on the Website and viewed pages, time spent on each page, clicks on buttons/links/forms, adding products to the cart, account logins, abandoned carts, navigation and scrolling paths, searches performed on the Website, browsing and entry times, browsing patterns and the tool used for browsing, details about your Internet Service Provider (ISP), and the URLs from which you arrived.
2.3. Additional Information: Information about buying habits and other information proactively provided by you when registering for services, promotions, surveys, feedback, and/or product ratings or customer service inquiries, including correspondence content and/or recorded calls and/or any additional information required to provide the services.
2.4. The information provided during registration and the information collected by the Website as stated in Section 2 above will be jointly referred to as: "The Information Collected on the Website".
3. Purposes of Using the Information Collected
The Website and/or anyone on its behalf may use the Information Collected on the Website for the following purposes:
3.1. Provision of Services: To provide you with the information / service / product requested, including:
- 3.1.1 Order Processing: Placing an order, confirmation, verification, payment execution or refund, coordination of service delivery, etc.;
- 3.1.2 Delivery of Products (eSIM): Routing the necessary information to overseas telecommunications operators and digital distribution systems to activate and provide the data packages immediately;
- 3.1.3 Sending Operational Information: Order confirmations, invoices, receipts, installation details, QR codes, or any accompanying document for the ordered service.
3.2. Personal Area/Account Management: Upon entering the Website, you may create a user account, which allows tracking orders, receiving direct information, placing orders, etc. Alternatively, if you do not wish to create a user account, you can complete the purchase/order as a guest.
3.3. Customer Service and Support: Contacting you, order verification, answering questions, troubleshooting, handling inquiries, providing the user with data regarding the Website or service, etc.
3.4. Analysis and Improvement of Service: To adapt the Website's services to customer preferences, we may conduct customer surveys, user research, marketing research, data analysis, ratings, etc.
3.5. Advertising and Marketing: We will use the information to tailor advertisements and commercial information according to your personal preferences, including providing and/or offering you additional services, sending coupons, messages, updates, promotions, discounts, etc. It is clarified that advertising via direct mail is subject to the customer's consent and the provision of an opt-out option, as required by law. See further details regarding direct mailing in the Website's Terms & Conditions.
3.6. Proper Operation of the Website: Website maintenance, data supply, Website updates.
3.7. Compliance with Legal and Regulatory Requirements: To comply with the requirements of any law and/or regulation, including the demands of any governmental authority, and/or any action the Website and/or anyone on its behalf is required by law to perform, whether due to the nature of the services provided by the Website or otherwise. For example: retaining documents, documenting transactions and inquiries, and how they are handled.
3.8. Fraud Prevention and Information Security: Processing, reviewing, sampling, and managing the information collected to detect and prevent fraud and misuse of the Website, information, and/or services provided and sold by the Website.
3.9. Legal Proceedings and Defenses: Using the Information Collected on the Website to protect the legal and proprietary rights of the Website and/or anyone on its behalf regarding this Website and the services provided and/or sold by it.
4. Transferring the Collected Information to Third Parties
4.1. The Website and/or anyone on its behalf will not disclose and/or sell any Information Collected on the Website to any third party whatsoever, except to those acting on their behalf and/or service providers you expressed interest in (such as telecommunications operators providing the product), to whom they provide the Information Collected on the Website solely for the purpose of rendering the service, and who are also bound to fully protect the confidentiality of the Information Collected.
4.2. However, the Website and/or anyone on its behalf shall be entitled to transfer the Information Collected on the Website to third parties in any of the following cases:
- 4.2.1. Your prior written consent was given;
- 4.2.2. The Website and/or anyone on its behalf is required by law to transfer the said information, for example, by court order;
- 4.2.3. To protect the legal and proprietary rights of the Website and/or anyone on its behalf regarding the Website, its operation, and use;
- 4.2.4. In the event of a legal dispute between you and the Website and/or anyone on its behalf requiring the disclosure of details;
- 4.2.5. If you violate the Terms & Conditions or if you perform actions contrary to the law or appearing to be contrary to the law through the Website or in any connection with the Website, or attempt to perform such actions;
- 4.2.6. In any case the Website believes that providing the collected information is necessary to prevent severe harm to the user's body or property, or to the body or property of a third party;
- 4.2.7. If the Website merges into the activity of another entity or if the Website transfers ownership to another corporation, the existing information on the Website may be transferred to the new corporation, but only if the corporation commits to maintaining this Privacy Policy;
- 4.2.8. To aggregate information about customers and/or users and improve customer service. The Website may then share such information with potential marketing partners and advertisers.
4.3. Without derogating from the generality of the above, the Information Collected on the Website may be shared, among others, with business partners, service providers offering the Website and/or the Website Operator technological, marketing, legal, or operational services, including:
- 4.3.1. Software providers, cloud services, CRM systems, and accounting;
- 4.3.2. Overseas cellular telecommunications operators, digital distribution systems, servers, etc.;
- 4.3.3. Digital advertising providers (Google, Meta, Taboola, Pixel, AdSense, Doubleclick);
- 4.3.4. Clearing systems, point of sale, and credit card companies (each such party is obligated to maintain information security according to the law);
- 4.3.5. Mailing, messaging, and advertising management systems;
- 4.3.6. For statistical purposes – we provide personal information such as the total number of visitors to this Website and each page, as well as the domain names of the visitors' ISPs, to trusted entities and companies to process the information for us according to the Website's instructions and consistently with these Terms and the Website's policy. As a rule, unless prior consent is given, information transferred for statistical purposes does not include identifying details;
- 4.3.7. Direct mail, advertising, and campaign management through changing third-party companies;
- 4.3.8. The aforementioned service providers and business partners are granted access to all or part of your information, and they may use "Cookies" or other collection technologies;
- 4.3.9. Others: Law enforcement agencies, government authorities, and/or regulatory bodies.
4.4. The Information Collected on the Website is stored on our hosting servers, which may be located in Israel or abroad. You hereby confirm that by browsing the Website and/or providing data, you consent to your provided information being stored by us in these hosting locations.
4.5. Payments and External Clearing - The payment process on the Website is carried out via an external provider (credit card and/or clearing company). When making a payment, the user is redirected to the provider's website to enter credit card details. The Website and/or the Website Operator do not store and are not exposed to your credit card details. For further information, see the Privacy Policy of the relevant clearing provider.
5. Use of Cookies and Tracking Tools
5.1. The Website uses Cookies or similar tracking technologies ("Cookies") for ongoing proper operation, data and information security, collecting statistical data about service usage, making decisions regarding your profile and/or activity, verifying details, preventing fraud, improving user experience, tailoring content and services to your preferences, characterizing suitable products, matching relevant ads and content, and doing so for statistical, research, marketing, service, commercial, and information security purposes.
5.2. Among other things, cookies may allow saving your information, information about the duration of your stay on a page, monitoring your browsing habits and activities, your ISP's details, your IP address information, geographical location data, and more.
5.3. Some cookies expire when you finish browsing and close your browser, while others are saved in the memory of the computer (or device) you used. We would like to inform you that by changing your browser settings, you can determine which types of Cookies will be enabled during your use, or choose to delete or completely stop their use. It is important to clarify that blocking all Cookies may have a negative impact on your usability of the Website and may even block the ability to use the Website entirely.
6. Information Security and Safeguarding
6.1. The Website takes reasonable steps to help protect the security of users' personal data and the Information Collected. The Website makes efforts to collect and secure the information in accordance with the Privacy Policy and the laws and regulations applicable in the State of Israel.
6.2. To this end, the Website and/or the Website Operator implement technological and organizational measures to secure the Information Collected, including anti-virus, identification and verification means, data encryption (as required), control mechanisms, and authorization policies restricting unauthorized access to the information, etc.
6.3. It is important to remember that absolute protection against hostile and determined activities by foreign actors cannot be guaranteed. Therefore, these actions do not provide absolute security, and the Website does not guarantee that its services will be absolutely immune to unauthorized access to the information collected.
7. Right of Access to Collected Information
7.1. According to the Protection of Privacy Law, 5741-1981 (inter alia, Sections 13 and 14) (the "Law"), users have the right to request access to the personal data and information the Website collects about them.
7.2. Additionally, users have the right to ask the Website to correct or update their personal data when inaccurate or incomplete, and the right to request the Website to delete the user's personal data.
7.3. You can unsubscribe from the mailing list at any time by clicking "Unsubscribe" in any sent mail and/or by sending a message to the mobile/email appearing in the message.
7.4. A request as stated above should be sent to the Website using the contact details appearing at the end of this Privacy Policy.
7.5. Should you contact us, we will allow you to review your information, and we reserve the right not to provide information if the circumstances specified by law allowing us to withhold it apply.
8. Changes to the Privacy Policy
8.1. The Website reserves the right to change this Privacy Policy at any time and without prior notice, and these changes will take effect immediately upon their inclusion in the Privacy Policy.
8.2. In the event of a material change to the Privacy Policy, the Website will notify users by posting a prominent notice on the Website. If the Website seeks to apply this material change to information already collected, a notice will be sent to the user to request their consent.
8.3. The Website recommends that users review this Privacy Policy from time to time to receive information on how the Website protects their information.
9. Contact Us
9.1. The Website ensures compliance with legal provisions and respects the right of users and others to privacy. If you believe your privacy has been compromised in any way, please contact us at the details below, and we will try to handle your inquiry as soon as possible.
Such inquiries can be forwarded by the following means:
- Address: Rehovot, Israel
- Phone: 055-6688888
- Email: [email protected]