Question 1

Can I recharge my data if I run out?

Accepted Answer

Yes, you can easily top up your plan. There is no need to purchase or install a new eSIM profile. The recharge will automatically apply to your existing line.

Question 2

How long will I keep my Israeli phone number?

Accepted Answer

To ensure numbers remain available, local telecom networks recycle inactive lines. If your line has no outgoing usage (calls or recharges) for 3 to 6 consecutive months, the network may recycle your number and reassign it.

Question 3

Can I register my new number on WhatsApp or other third-party apps?

Accepted Answer

Most travelers continue using their original home number for WhatsApp, which works seamlessly over our mobile data. If you decide to register your new Israeli number on a third-party app, please note that because numbers are recycled by the networks, the app might occasionally block registration. If this happens, you must contact the app's customer support directly. We cannot replace the phone number or refund the plan in these instances.

Question 4

When does my plan's validity period start?

Accepted Answer

Your plan's validity begins immediately upon completing your purchase online. For this reason, we recommend buying your Israel eSIM shortly before your trip or exactly when you need the connection.

Question 5

Does the eSIM support 5G speeds?

Accepted Answer

We offer both 4G LTE and 5G plans. If you select a 5G plan, please note that actual network speeds depend on your device's capabilities and the local cellular coverage in your specific area in Israel.

Question 6

Is this a monthly subscription or a one-time payment?

Accepted Answer

This is a 100% prepaid, one-time purchase. There are no recurring subscriptions, no hidden fees, and no direct debits. We do not save your credit card for automatic renewals. You only pay once for the plan you select.

Question 7

Can I keep using my regular WhatsApp number?

Accepted Answer

Yes, absolutely! Our eSIM provides your internet connection, so you can continue using WhatsApp with your regular home number to chat and call exactly as you do at home.

Question 8

Do I need to remove my home physical SIM card?

Accepted Answer

No, you don't need to remove your physical SIM. You can keep it in your phone and simply set our eSIM as your primary line for cellular data while in Israel. We recommend turning off data roaming on your home SIM to avoid unexpected roaming charges from your local provider.

Question 9

How do I know if my phone is compatible?

Accepted Answer

Most modern smartphones released from 2019 onwards (such as iPhone 11 and newer, or Samsung Galaxy S20 and newer) support eSIM technology. Before purchasing, please ensure your device is unlocked (SIM-free) and not restricted by your current carrier.

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